Our Commitment to Safe Sport

CSI Pacific understands that safe and inclusive sport environments are performance enhancing. Athletes who feel safe in all aspects of sport will have autonomy to push the envelop of performance. CSI Pacific will continue to uphold values of dignity, respect and fairness to foster a safe environment for all through gender equity, diversity, inclusion and accessibility policies, program and activities.

Canadian Centre for Ethics in Sport
Report an Incident

The Canadian Safe Sport Program

Canadian Sport Institute Pacific (CSI Pacific) has adopted the Canadian Safe Sport Program (CSSP), which is in effect as of April 1, 2025.

Through the CSSP Rules, the Canadian Centre for Ethics in Sport (CCES) independently administers the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) for federally funded, national-level sport organizations by receiving and responding to reports of prohibited behaviour, and by developing and carrying out education, prevention, and policy activities.

The CSSP Rules clearly and publicly set out how that will be done, including defined timelines at each stage of the reporting process. The CSSP also offers support services to connect participants with help along the way. 

Find out more information about the CSSP and the UCCMS.

How To Report

There are two mechanism that process reports of Maltreatment or Code of Conduct violations. Not sure where to file? Don’t worry, the Independent Third Party or CCES will support navigation of this.

 

CCES

As of April 1, the CCES will accept reports through an online report form and by phone for individuals who are CCES registrants –no matter where you report, both methods allow you to remain anonymous if you wish. If you choose to share your name when you make a report, the CCES will not share it with your sport organization unless it is necessary to keep you or someone else safe, and will make every effort to get your consent beforehand.

 

For CCES registrants:
Report online: https://cces.ca/report-safe-sport
Report by phone: 1-833-858-CSSP (2777)  

 

Independent Third Party, ITP Sport

For any matters not heard by the CCES, the ITP will will accept reports through an online report form. You may remain anonymous if you wish. If you choose to share your name when you make a report, the ITP will not share it with your sport organization unless it is necessary to keep you or someone else safe, and will make every effort to get your consent beforehand.

Report to the CSI Pacific Independent Third Party, ITP Sport: https://app.integritycounts.ca/org/itpsport 

Get Help and Information

You can contact the CSSP team with questions or for support here: https://cces.ca/contactCSSP.

Complete your e-learning

CSI Pacific will notify all designated participants who are subject to the CSSP. This includes, but is not limited to, specified athletes, board members, employees, casual staff, volunteers, and contractors, support staff, and medical staff.

Everyone who is subject to the CSSP must complete the e-learning course and sign the participant consent form. CSI Pacific will distribute an invitation that includes a link to sign up, instructions, and a code to access the course from the CCES online education portal. If you have questions about your education requirements, email education@cces.ca.CX

Safe Sport is a collective responsibility

By reporting concerns of maltreatment in sport, you are contributing to building a safer sport environment.

CSI Pacific’s Discipline, Conflict & Dispute Resolution Policy [PDF]  and code of conduct [PDF] reflect and support the CSSP.

SafeZone

CSI Pacific is committed to fostering a safe, supportive, and inclusive environment for everyone involved in sport delivery within CSI Pacific and our partners. To support this commitment, CSI Pacific is pleased to introduce SafeZone, a resource designed to help participants, support teams, administrators, and staff navigate concerns, conflicts, and the complaint process.

SafeZone provides a confidential, welcoming space where individuals can ask questions, share experiences, and receive guidance on issues such as harassment, bullying, abuse, or other forms of maltreatment. Whether you are an athlete, coach, official, or organization representative, SafeZone offers personalized support to help you understand your options and take confident steps forward.

SafeZone

For Participants

SafeZone is here to help you understand your options before deciding to file a
complaint. We can assist you in navigating questions such as:

  • What steps can I take to resolve a conflict before filing a formal complaint?
  • What does the complaint process look like within the sport or CSI Pacific?
  • How do I know whether my issue should be addressed by the sport organization or by CSI Pacific?

If you are unsure about what to do next, you can reach out to SafeZone to share your concerns, explore options, and gain clarity without fear of judgment.

For Club Representatives

CSI Pacific staff play a critical role in CSI Pacific’s safe sport system. SafeZone is available to provide support with:

  • Understanding CSI Pacific’s jurisdiction and determining when an issue should be addressed locally versus when it needs to be escalated to CSI Pacific.
  • Navigating complex issues within the discipline process, including items to consider before implementing decisions.
  • Interpreting policies and processes to ensure they align with CSI Pacific’s expectations.

Our goal is to equip you with the confidence to manage situations effectively and escalate appropriately when necessary.

What SafeZone Offers

  • A confidential and non-judgmental space to share concerns and ask
    questions.
  • Emotional support and an opportunity to talk through challenges you have
    experienced or witnessed.
  • Guidance on available options and support in understanding possible next steps.
  • Information on CSI Pacific’s complaint processes, jurisdiction, and additional resources.

Reaching out to SafeZone does not mean you are filing a formal complaint. All
conversations remain confidential unless you choose to take further action.

Contact SafeZone

If you are facing a challenging situation, have questions about the complaint process, or need support in addressing an issue, SafeZone is here to help.

To contact SafeZone, please reach out by email at safezone@itpsport.ca

What is safe sport?

“Safe Sport” ensures that environments in which staff interact for the purposes of sport are free of maltreatment, and are supported by and uphold behaviours defined in the BC Universal Code of Conduct (BC UCC). CSI Pacific is committed to upholding SafeSport standards as a requirement of both provincial and federal funding.

Responsible Coaching MovementCSI Pacific has signed onto the Responsible Coaching movement which seeks that staff:

  • Have appropriate background screening and criminal record checks
  • Uphold the “rule of two”, where athlete interactions with adults are open and observable and involve other staff to be present.
  • Have completed necessary training in ethics, safe sport, and/or the prevention of child abuse.

All CSI Pacific staff have completed commit to kids training.

Reporting Maltreatment

Any person who observes or has a suspicion of maltreatment, and/or believes that observed or suspicious behaviours are in violation of the BC UCC should be directed to the Provincial Safe Sport investigatory mechanism. Staff and clients are also encouraged to contact the Canadian Sport Helpline 1-888-83SPORT (1-888-837-7678) if they observed, and/or have a suspicion of, maltreatment during their CSI Pacific duties.

External clients who believe CSI Pacific staff are in violation of the BC UCC or UCCMS should consult the Canadian Sport Helpline, and appropriate National or Provincial investigative mechanism. If third party investigative mechanism does not exist, external complaints should be reported to their sport organization and CSI Pacific.

Associated Policies & Documents

Per our Discipline, Conflict & Dispute Resolution Policy above: “Undergoing appropriate background screening prior to interacting with athletes which may include but not be limited criminal record checks, job interviews and reference checks”

These checks will take place for all staff, contractors and volunteers who work with youth and vulnerable adults and will recur every three years.

Where can I see it?

 

Additional Government Resources

  • B.C. Helpline for Children: a confidential toll-free phone line for children and youth wanting to talk to someone – click link or call 310-1234 (no area code required)
  • VictimLinkBC: a toll-free, confidential, multilingual telephone and online service available across B.C. 24 hours a day, 7 days a week which provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence
  • Resilience BC: Anti-Racism Network provides information about how to report incidences of racism and hate crimes if you are a victim or witness such incidences

Within These Walls

Courtesy of Team Canada

Within these walls,
You are welcome, accepted, and respected.
No matter who you are or where you come from.

You are Team Canada, regardless of
Sex, sexual orientation, race, family status,
Gender identity or expression, sex characteristics, creed
Colour, ability, disability, language, political or religious belief or culture.

Here, you are safe to chase your dreams,
No matter where they lead you.
All that we ask is that you be respectful,
Kind and treat others with fairness & dignity.
Strive to be the best teammate possible.

Together we are
One community,
One country,
One team

Dans cette enceinte,
Vous êtes accueillis, acceptés et respectés
Qui que vous soyez, d’où que vous veniez.

Vous êtes Équipe Canada, peu importe
Votre sexe, orientation sexuelle, race, situation familiale
Ou matrimoniale, identité ou expression de genre, âge,
Couleur, capacité ou incapacité, langues et quelles que
Soient vos caractéristiques sexuelles, croyances et
Convictions politiques ou religieuses ou votre culture.

Ici, vous êtes libres de poursuivre vos rêves,
Peu importe où ils vous mènent tout ce que nous vous
Demandons, c’est de faire preuve de respect, de
Bienveillance envers les autres, de les traiter avec
Justice et dignité et de vous efforce d’être les meilleurs
Coéquipiers possibles.

Ensemble nous formons
Une communauté,
Un pays,
Une Équipe